Contact

A real person reads this.

Questions about an order, a damaged item, or whether the basket fits your space — email us and we'll answer.

Email
[email protected]
Response time
Within one business day, Monday to Friday (AEST).
Orders and returns
Orders are fulfilled by Amazon. For refunds, replacements and delivery tracking, the fastest route is Your Orders in your Amazon account — but write to us too if something isn't resolved.
Based in
Brisbane, Queensland, Australia. Stock ships from Amazon fulfilment centres in the US and Canada.

Common questions

Before you write.

How much does it actually hold?

Forty litres — one full wash load for one or two people. A few days of clothes, a set of towels, or a load of delicates. It is not a family-sized hamper, and we say so deliberately.

How thin is it when folded?

Three centimetres, and 65.5cm long flat. It fits in the gap between a washer and dryer, under a bed, behind a door, or in an RV cupboard.

The handles won't go in. What am I doing wrong?

Press on the ends of the handle, not the middle. Squeezing the middle bends the arch away from the slots. Line each end up with its slot and push until it clicks. It's a one-time job of about five minutes — once fitted, they stay fitted.

Do the walls flex? Mine feels bendy.

Yes, and that's intentional. Rigid plastic bins crack at the corners under a full load. Flexible polypropylene gives instead of splitting. The base is reinforced for the weight.

Can I put it in the dishwasher or washing machine?

No. Wipe it clean with a damp cloth. Heat can warp the folding hinges.

Do you ship outside the US and Canada?

Not at the moment. We're stocked on Amazon in the United States and Canada only. If you'd like us in your market, tell us — it helps us decide where to go next.

Something arrived damaged.

Start a return through Your Orders in your Amazon account for the fastest replacement, and email us as well. If Amazon can't resolve it, we will.